Return & Refund Policy

Last Updated: June 2026

At Gemoline by CrystalParadise, customer satisfaction is our priority. We take great care in ensuring that every product meets our quality standards. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

We accept return requests only under the following circumstances:

  • You received a damaged product.
  • You received the wrong item.
  • The product is defective upon arrival.
  • The product received is significantly different from the item ordered.

To be eligible for a return:

  • The request must be made within 48 hours of delivery.
  • The product must be unused and in its original condition.
  • Original packaging, tags, certificates, and accessories (if applicable) must be included.
  • Proof of purchase is required.

Non-Returnable Items

For hygiene, spiritual, and product integrity reasons, the following items are generally not eligible for return:

  • Used or worn products
  • Customized or personalized items
  • Special-order products
  • Gift cards
  • Products damaged due to misuse or improper handling
  • Clearance or sale items (unless damaged or defective)

How to Request a Return

To initiate a return:

  1. Email us at support@gemoline.com
  2. Include:
    • Order Number
    • Product Name
    • Reason for Return
    • Photos or videos showing the issue

Our team will review your request and respond within 2–3 business days.

Return Approval Process

Once your return request is approved:

  • Return instructions will be provided.
  • The item must be shipped back within the timeframe specified by our support team.
  • Unauthorized returns may not be accepted.

Refund Policy

After receiving and inspecting the returned item:

  • Approved refunds will be processed to the original payment method.
  • Refunds are typically issued within 5–10 business days after inspection and approval.
  • Processing times may vary depending on your bank or payment provider.

Replacement Policy

Where applicable, we may offer:

  • Product replacement
  • Store credit
  • Exchange for an equivalent product

This will depend on product availability and the nature of the issue.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.
  • Share clear photographs and an unboxing video (if available).
  • We will review the issue and arrange a replacement, exchange, or refund where appropriate.

Order Cancellation

Before Shipment

Orders may be canceled before dispatch for a full refund.

After Shipment

Once an order has been shipped, it cannot be canceled. Customers may follow the return process if eligible.

Shipping Charges

  • Original shipping charges are generally non-refundable unless the return is due to our error.
  • Return shipping costs may be borne by the customer unless the item is damaged, defective, or incorrect.

Refund Exceptions

Refunds may be denied if:

  • The returned product is used or damaged by the customer.
  • Required proof of purchase is not provided.
  • The return request is submitted outside the eligible return window.
  • The returned product does not match the originally shipped item.

Contact Us

For return or refund assistance, please contact:

Gemoline by CrystalParadise
Email: support@gemoline.com

Our Commitment

At Gemoline, we strive to provide authentic gemstones, crystals, Rudraksha products, and jewelry of exceptional quality. If something isn't right, our team will work with you to find a fair and satisfactory solution.

Thank you for choosing Gemoline.