Shipping Policy
Last Updated: June 2026
Thank you for shopping with Gemoline by CrystalParadise. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy for information regarding order processing, shipping timelines, and delivery procedures.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
- During peak seasons, sales events, or high order volumes, processing times may be slightly extended.
Shipping Locations
We currently ship across India and may offer international shipping to selected countries where available.
For international shipping inquiries, please contact our customer support team before placing your order.
Estimated Delivery Time
Domestic Orders (India)
- Metro Cities: 3–7 business days
- Other Cities & Towns: 5–10 business days
- Remote Areas: 7–12 business days
International Orders
- Estimated delivery: 7–21 business days
- Delivery times may vary depending on customs clearance and destination country regulations.
Please note that delivery timelines are estimates and may be affected by factors beyond our control.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment.
- Free shipping promotions may be offered on selected orders, products, or order values.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via email or SMS containing tracking details.
You can use the tracking information to monitor the status of your shipment.
Delivery Delays
While we strive to ensure timely delivery, delays may occur due to:
- Weather conditions
- Public holidays
- Transportation disruptions
- Natural disasters
- Courier service delays
- Incorrect shipping information provided by the customer
Gemoline cannot guarantee delivery dates under such circumstances.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect address is provided:
- Delivery may be delayed.
- Additional shipping charges may apply.
- Orders returned to us due to incorrect addresses may require reshipment fees.
Damaged or Lost Packages
If your package arrives damaged or appears lost in transit:
- Contact us within 48 hours of delivery.
- Provide your order number and supporting photographs (if applicable).
- Our team will investigate and assist in resolving the issue.
International Customs & Duties
For international orders:
- Import duties, taxes, customs fees, and other charges may be imposed by the destination country.
- These charges are the responsibility of the customer.
- Gemoline is not responsible for delays caused by customs authorities.
Delivery Confirmation
Once the courier confirms successful delivery to the shipping address provided, Gemoline cannot be held responsible for lost, stolen, or misplaced packages.
Contact Us
For shipping-related questions or assistance, please contact:
Gemoline by CrystalParadise
Email: support@gemoline.com